Sales Professionals

Sales professionals solve problems. The best sales reps understand their business is about building relationships. As technology and life demands gobble up time and … Read more

improving sales performance

Construction

Want the secret to winning bids? Nashville construction managers with top-notch presentation and listening skills will outperform competitors and build stronger client … Read more

nashville construction manager communication

IT Professionals

IT professionals can’t hide any longer. Systems architects, IT managers and and those who work for them can talk code all day long. If they can’t make their needs clear … Read more

Nashville IT professionals

Health Care

Health care will change. People will not. Health care reform puts customer service front and center. With HCAHPS and pay increasingly tied to performance measures and health … Read more

Health Care Customer Service

Human Resource Managers

Tennessee HR departments can't do it alone. In small and mid-sized companies, especially, Tennessee HR departments are taxed and tasked. No one person or department can do … Read more

Tennessee HR department support

Locally Owned Companies

Whether Knoxville or Nashville, locally owned companies form the foundation of the regional economy. Yet for businesses with 25 to 500 employees, getting to the next … Read more

Manufacturing

Your grandfather wouldn’t recognize Tennessee manufacturing today. Maybe your dad wouldn’t, either. Automation and technology integration have … Read more

Sales Teams and Managers

People become sales managers because they are great sellers. Sales team leadership demands new skills. Just as top-notch sales reps know their customers' … Read more

From Our Blog

aec team project

AEC training pays off in ROI projects and employee retention

Employee retention is not a big issue for Appalachian Electric Co-op. John Turner has worked for AEC since 1999 and plans to remain “as long as they let me.” In her 16 years, Tracy Jett hasn’t seen much turnover, … Read more

Tenn ROI project

Co-op sees savings, team building and ROI

Greg Williams knew what Dale Carnegie training could do for his employees but even he was overwhelmed with the results - and ROI - from the most recent course. Greg is general manager of Appalachian Electric Co-operative, … Read more

handling upset customers

10 customer service tips for handling upset customers

Customer service representatives do not have an easy job. No matter how few customer complaints come in or how well a company responds to them, upset customers can derail the day. Their concerns may be legitimate; … Read more

Registration is Open

NASHVILLE: Dale Carnegie Course

Monday, July 8 at 6-9:30pm. Runs every Monday for 12 weeks. This is our signature course that creates an extraordinary foundation for business success.

KNOXVILLE:  Dale Carnegie Course

Monday, May 20 at 6-9:30pm. Runs every Monday for 12 weeks. This is our signature course that creates an extraordinary foundation for business success. 

CHATTANOOGA: The Leadership Advantage

Wednesday May 29, Wednesday June 5, and Wednesday June 19 at 8:30am-5pm. 3-day seminar. Practical tools to recognize the traits of a leader, sharpen your leadership skills, and master new strengths to become an effective leader.

Evansville: Strictly Business Immersion Seminar  Thursday June 13, Thursday June 20, and Thursday June 27.  This unique three-day seminar will help you master the skills you need to excel in today’s competitive workplace. 

LIVE ONLINE: Communicate with Diplomacy and Tact

Beginning Thursday, May 9 at 1-4pm CST. Runs every Thursday for four weeks.

 

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